Question 1

Do you offer FREE Shipping ?

Accepted Answer

Yes, we offer free Standard delivery for orders over $35. To qualify, your order must amount to the $35 minimum after any promotional discounts have been applied and before shipping charges or taxes. FREE Standard shipping is only available in the contiguous United States and to APO/FPO addresses.

Question 2

Do you ship to PO Boxes ?

Accepted Answer

Yes, we ship to PO Boxes, but you must choose the Standard shipping method. Selecting Upgraded or Express will delay processing and change your shipping method to Standard.

Question 3

Do you ship outside of the US ?

Accepted Answer

Currently we only ship to places located inside the US. We will offer shipping outside the US in the future.

Question 4

Do you accept Visa, Mastercard, or American Express gift cards?"

Accepted Answer

Yes, however because we have a secure cart checkout, your "billing" address must be verified. This means that you must register your Visa, Mastercard or American Express gift card online with the issuing bank including providing them your mailing address in order to use gift cards. Otherwise, your order may be declined even if the gift card is valid and active.

Question 5

Why is a coupon code not working?

Accepted Answer

Coupon codes will not apply to discounted Bonnie Cosmetics items. Coupon codes have expiration dates. For any questions or concerns about this issue , please contact us at customercare.bonniecosmetics@gmail.com

Question 6

I recently purchased an item online and now it’s discounted. Can I get the discounted price?

Accepted Answer

Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.

Question 7

My item arrived damaged. What should I do?

Accepted Answer

We understand that you may receive damaged items due to transit. If a product is defective or damaged, this must be reported within 10 days of delivery.  Please contact customer care for more details at customercare.bonniecosmetics@gmail.com (customercare.bonniecosmetics@gmail.com).Please send photo proof so our team can look further into this issue. Thank you.
 
Sincerely ,
 
    Bonnie Cosmetics

Question 8

How do I cancel my order?

Accepted Answer

To serve you better, Bonnie Cosmetics will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed.

Question 9

When will my order arrive?

Accepted Answer

Please allow for 2-4 Days for processing time. Items ship out 5-7 Business days after processing. Please follow tracking number for updates. Please refer to the "Shipping" Section on our Store Policy Page. 
 
Please contact us for any further questions or concerns at : customercare.bonniecosmetics@gmail.com

FAQ